Frequently asked questions

It’s Easy! You can book directly on our website here (enlace a our tours) or just fill out the contact form (enlace) explaining what kind of experience you imagined. You can also contact us directly at hello@madridexpert.com or at +34657017457.

Yes! We can arrange all the tickets for your private tours, including museums and the Royal Palace. Sometimes, we even have skip-the-line tickets for places that are already sold out. However, if you prefer, you can also purchase them on your own.

For our private tours the pricing is always per group

Yes. For some of our tours you can request private transportation. We work with an exclusive fleet of Mercedes and professional chauffeurs for your safety and comfort

For a Private Tour of Madrid, we can meet you at your hotel or at a location of your choice, as long as it’s in the city center. For our museum tours, it’s more convenient to meet directly at the entrance of the museum. However, you are always welcome to request a hotel pickup if you prefer.

Sure! If you’ve arranged for private transportation for your tour, a foldable wheelchair will fit in the trunk of a standard vehicle. Most museums in Madrid offer wheelchairs, and we can help to organize this for you. Please keep in mind that our tour guides won’t be able to assist with the wheelchair during the tour, so it’s important to have a travel companion with you. Thank you!

We have special tours designed for kids, you can check them here.  Additionally, we can customize any tour to make it family-friendly—just let us know before you book!

Since all our tours are private, you’re in charge and can choose the time that works best for you. However, for last-minute bookings, we will suggest possible starting times based on the availability of our guides.

Yes, this is what makes us different! All of our guides in Madrid are 100% licensed professional tour guides, historians, or art historians. Plus, they are genuinely wonderful people!

Tipping is a way for guests to show their appreciation for a great tour. We encourage our guests to decide for themselves whether or not to give a gratuity.

Absolutely not! For some of our day trips, we do offer private transportation, but there is always a dedicated chauffeur. If you request private transportation, you can expect both a chauffeur and a tour guide to ensure a safe and professional experience.

 Yes, we offer tours in Madrid in English, Spanish, French, Italian, Portuguese, Russian, Hungarian, Polish, Japanese and Chinese languages.

It depends on your choice. You can either depart with the guide directly from your hotel in Madrid or meet him at the destination. We offer various options, so feel free to contact us for more details!"

As they are private tours it is up to you to personalize them. In our tours section (enlace) you can see our general bestselling tours to have an idea.

The ideal times to visit Madrid are during the spring (March to May) and fall (September to November). If you enjoy a festive atmosphere, visiting during Easter or in May for the San Isidro Festival can be particularly exciting. However, if you prefer the heat and a lively city vibe, summer is also a fantastic option.  August is nice for exploring museums, as there are fewer crowds and comfortable indoor temperatures. Additionally, Christmas time is magical with its festive markets and beautiful lights.

Yes, Madrid is considered a safe place to visit. Like any major city, it's important to be aware of pickpocketing which can occur on crowded areas.

1.Train: The high-speed train is the fastest and most comfortable option, taking just 2.5 hours to reach Madrid city center. Prices range from €15 to €110.
2. Bus: A more economical choice, but it takes 7 to 8 hours.
3. Car: Renting a car for a road trip is an option. The drive is about 620 km (385 miles) and takes 6 to 7 hours, depending on traffic.
4. Flight: Flying takes about 1 hour, but with airport transfers and waiting, it’s often less practical than the train.